Registered Provider — Gwent Regional Partnership
Clinically led care, delivered in your home
From everyday personal support to complex clinical care and rapid hospital discharge packages — KupaCare provides a full spectrum of in-home services, governed by experienced nursing leadership and delivered with care, compassion and dignity.
A different kind of domiciliary care
KupaCare is not a traditional domiciliary care provider. We are a clinically led, governance-focused organisation built to support individuals with both routine and complex care needs — including those with higher-acuity conditions, delegated healthcare requirements, and complex discharge pathways.
"KupaCare is therefore strategically positioned not only to compete within the domiciliary care market, but to become a specialist provider of choice for complex discharge pathways, clinically governed community support, and higher-acuity domiciliary care packages across Monmouthshire and surrounding regions."
Core Domiciliary Services
Everyday support delivered with clinical awareness, compassion, and respect for each person's individuality.
Medication Management
Safe medication management is fundamental to health and wellbeing. Our clinically led team provides structured medication support — from prompting and administration assistance through to oversight of complex medication regimes — ensuring every client receives the right medication at the right time, with appropriate monitoring and escalation pathways in place.
- Medication prompting and administration assistance
- Complex medication regime oversight
- Monitoring for side effects and adverse reactions
- Liaison with GPs, pharmacists and healthcare teams
- Accurate medication administration records
- Escalation pathways for clinical concerns
Nutrition & Meal Preparation
Good nutrition is essential to recovery, health maintenance, and quality of life. We prepare fresh, home-cooked meals tailored to each client's dietary preferences, cultural needs, and clinical requirements — including support for individuals with dysphagia, nutritional risk, or enteral feeding needs.
- Personalised meal planning and preparation
- Dietary, allergy and cultural requirements respected
- Support for modified texture and therapeutic diets
- Nutritional monitoring and risk awareness
- Enteral feeding support where clinically delegated
- Light kitchen tidying after meals
Cleaning & Housekeeping
A clean and well-maintained home is a safe home. We provide light housekeeping support to keep the living environment tidy, hygienic, and hazard-free — contributing to both physical safety and emotional wellbeing, particularly for individuals recovering from illness or managing long-term conditions.
- Vacuuming, dusting and surface cleaning
- Laundry and ironing assistance
- Kitchen and bathroom hygiene
- Tidying and organising living spaces
- Infection control awareness in clinical packages
- Environmental risk reduction
Personal Care & Hygiene
Personal care is one of the most intimate forms of support we provide. Our carers approach every interaction with the utmost respect, sensitivity, and clinical awareness — ensuring clients feel comfortable, dignified, and cared for. For individuals with complex physical health needs, our nursing-led oversight ensures personal care is delivered safely and in line with clinical care plans.
- Bathing, showering and hair care
- Oral hygiene and grooming assistance
- Skin integrity monitoring and pressure area care
- Catheter, stoma and continence care support
- Respectful, privacy-conscious approach
- Clinically informed personal care for complex needs
Dressing & Changing
Getting dressed is an important part of maintaining identity, dignity, and daily routine. We provide gentle, patient assistance with dressing and changing — always respecting personal preferences and encouraging independence wherever possible. For individuals with physical limitations or post-discharge recovery needs, we adapt our approach to support safe and comfortable dressing.
- Help selecting and putting on clothing
- Assistance with buttons, zips and fastenings
- Support with adaptive clothing and equipment
- Post-operative and post-discharge dressing support
- Encouragement of independence where possible
- Respectful, person-centred approach
Bedtime & Evening Support
A good night's rest is vital for recovery, health maintenance, and overall wellbeing. We support clients through their evening routines and help them settle safely and comfortably for the night — including individuals with complex needs who require clinical oversight during evening and overnight periods.
- Evening personal care and hygiene
- Safe transfers and positioning in bed
- Medication reminders and administration before sleep
- Pressure area care and repositioning support
- Calming bedtime routines for all ages
- Overnight monitoring where clinically indicated
Chronic & Long-Term Condition Support
Living with a long-term health condition requires consistent, knowledgeable support from carers who understand the clinical picture. Our nursing-led team provides structured, condition-specific care for individuals managing a wide range of chronic and complex conditions — including neurological conditions, respiratory conditions, diabetes, cardiac conditions, and more.
- Condition-specific care planning and delivery
- Neurological condition support (MS, Parkinson's, stroke)
- Respiratory and oxygen therapy support
- Diabetes management and monitoring
- Cardiac condition awareness and escalation
- Coordination with community health and MDT teams
Daily Living & Ongoing Support
For those who need regular, consistent support, we provide dependable daily assistance that helps maintain independence, routine, and quality of life. Our carers become familiar, trusted faces — providing continuity of care that makes a real difference to individuals and their families.
- Morning and evening routines
- Companionship and social engagement
- Assistance with mobility and safe transfers
- Regular wellbeing check-ins and monitoring
- Community access and appointment support
- Flexible scheduling around individual routines
Carer & Family Support
We work in close partnership with families and unpaid carers — keeping them informed, involved, and supported throughout the care journey. When family members or primary caregivers are unavailable, we step in as a trusted, caring presence, providing the same quality of support they would give themselves.
- Regular updates and family communication
- Reliable cover when family cannot be present
- Short-notice and emergency availability
- Carer respite and relief support
- Seamless handover with family caregivers
- Involvement in care planning and review
Live-in Care
Remaining in familiar surroundings brings a sense of security no care home can replicate. KupaCare's live-in care provides a tailored, one-to-one alternative to residential care — enabling you or your loved one to live safely, independently and with dignity at home. A carefully matched, professional carer lives with you, offering round-the-clock reassurance and discreet, practical support built entirely around your preferred routines: Personal and clinical care: gentle assistance with bathing, dressing, mobility and medication management. Everyday living: nutritious home-cooked meals, light housekeeping and help running errands. Companionship: meaningful conversation, shared hobbies and support to attend appointments or community activities. We believe exceptional care lies in the details — from how you take your morning tea to when you prefer quiet reflection. Working closely with you and your family, we shape a flexible care plan that respects your boundaries and adapts as your needs evolve. Whether you need long-term support, post-hospital recovery or short-term respite, we are here to help. Contact KupaCare to arrange an informal, no-obligation conversation.
- Dedicated, carefully matched carer living in your home
- Personal care, mobility support and medication management
- Home-cooked meals, housekeeping and errand support
- Companionship, shared activities and community access
- Flexible arrangements — long-term, post-discharge or respite
- Clinically governed by our nursing leadership team
Specialist Clinical Services
Specialist Clinical Services
Alongside our core domiciliary support, KupaCare offers a range of specialist clinical services rarely available within community-based care. Our nursing-led team can safely manage delegated healthcare activities, complex discharge packages, and higher-acuity support needs — reducing hospital admissions and enabling earlier, safer discharge.
Discharge to Assess & Step-Down Support
KupaCare has been specifically designed to support rapid and safe hospital discharge pathways. Our clinically led structure enables same-day or next-day assessment, direct MDT liaison, and immediate commencement of care packages — significantly reducing delayed transfers of care (DTOC) and supporting individuals to return home safely following acute hospital admission. As winter pressures intensify demand on NHS services, KupaCare provides a critical community-based resource for discharge teams across Gwent.
- Same-day or rapid discharge assessment capability
- Direct liaison with MDTs and discharge coordinators
- Immediate delegated care planning and implementation
- Internal competency assessment pathways
- Reduced delayed transfer of care (DTOC) risk
- Step-down and recovery monitoring support
- Winter pressure and surge capacity response
- Structured escalation and clinical oversight
Complex Clinical & Delegated Healthcare
Unlike most domiciliary providers, KupaCare has the clinical infrastructure to safely deliver delegated healthcare activities within community settings. Our nursing-led governance model enables us to support individuals with complex clinical needs who would otherwise require residential or hospital-based care — keeping people at home safely while reducing pressure on acute services.
- Enteral feeding and PEG management
- Oxygen therapy support
- Catheter, bowel and stoma care
- Wound care and post-operative support
- Delegated healthcare activity assessment
- Competency-based workforce development
- Clinical supervision and governance oversight
- High-risk discharge package management
Mental Health & Neurodiversity Support
KupaCare benefits from advanced Registered Mental Health Nurse (RMN) leadership, enabling us to safely support individuals with complex mental health, behavioural, and neurodevelopmental needs within community settings. This specialist capability is rarely available within domiciliary care and allows us to support individuals who would otherwise struggle to access appropriate community-based care.
- RMN-led clinical oversight and risk formulation
- Trauma-informed care frameworks
- Autism and ADHD-informed support strategies
- Mental health stabilisation and recovery planning
- Dual diagnosis and complex behavioural support
- Emotional dysregulation and crisis support
- Community stabilisation following hospital discharge
- Structured mental health monitoring systems
Not sure which services you need?
We will talk through your situation and help you find the right level of support. No pressure, no obligation — just honest, expert guidance.